8/12/2023 0 Comments Office max websiteShe said she did not have anyone to send over, that she just had back surgery and couldn't help. Also, her store was literally across the highway from my house not even a mile. I told her I believe this delivery qualifies. I read their policy on their website and it says that some deliveries require appointments. She also said she could do nothing to help me. I called the store and talked to the manager. That's why it's free delivery! I said what if I were handicapped? You wouldn't have an option for me to have them bring it in? They offered me $60, then $70, then $80 off my $600 order to "go find someone to help you get the boxes inside the door". Each one of these boxes are well over 100 lbs.! They say, we can't do anything to help you get these into your house. I anybody ask me I will tell them to stay away from Office Depot Nobody seems to know anything, worse service ever. I will never buy from Office Depot ever again. After looking at add on my computer it said next day pickup but your customer service they do not do next day pickup. After placing an order paying twice having my order canceled I could not get an explanation and nobody was willing to help me. She told I was only charged once but I was twice by Office Depot and my bank they charged me twice. When talking with a supervisor she could care less and when I ask her name she said they were not allowed to give their last name. The person I was talking with could not understand my concern so I asked to talk to a supervisor. After 5 days nothing so I call Office Depot and I was told I was charge twice it would take 3 to 7 business days to get my money back. I called Office Depot on what happen they had no explanation but I was charged and would get my money back in 3-5 days and they do not do next day pickup. I went to Office Depot at Chantilly Crossing in Chantilly, Va, I was told that the order was never put in. After placing my order and accepting my payment and charging me twice they canceled my ordered. I did not have a computer that worked so I called 1-800-GO-DEPOT and placed my order for next day pickup. When I went to the desk to place my order, I was told I had to make my order online. I was told they did not have what I was looking for but they could order of for next day pick-up. I went to Office Depot o but a desktop PC. Save your time and money and stop shopping here, Maybe focus on your customers, It might give UPS or Staples there run for their money. Every time I go into a Office Max/Office Depot there dead. (yet you have no way to upload an order unless you have a masters) I'm a simple customer that just wants a print job done. So I called and the person on the phone was extremely rude and said he was not going to do the order because they don't do email orders. I got an email that stated there were some questions and to call. How do businesses rely on so many steps when you are just trying to get a print and laminate of two pages. I'm looking to get something printed and laminated and on the website it has no ways to upload and easy to do so or start an order and, when I had to reach out to a text message corporate to make it happen they gave me the email address to store #2191, great I got some kind of connection and then, when I emailed them they gave me a link. Today I experienced the worst customer service and the worst service render. I have been shopping with office depot for years I mean 20 years.
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